Overview
At Cozy Ora Stay, we recognize the importance of protecting the privacy of information collected about visitors, guests, and users of our platform (“Personal Information”). This Privacy Policy governs how your personal data is handled and is designed to comply fully with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or booking through our platform, you consent to the data practices described in this policy.
Information We Collect
We only collect personal information that is necessary to deliver our accommodation and booking services effectively. This may include:
- Identity & Contact Data: Full name, billing/mailing address, email address, and telephone number.
- Transaction & Payment Data: Credit card or banking details, which are processed securely through our third-party payment gateways.
- Booking Details & Preferences: Special requests, dietary requirements, accessibility needs, and historical stay data.
- Technical & Usage Data: IP address, browser type, device ID, geo-location data, page views, and website traffic metrics gathered via cookies and server logs.
How We Use Your Information
We use your personal data exclusively for primary business purposes, which include:
- Operating the Cozy Ora Stay platform and facilitating seamless bookings between guests and hosts.
- Processing secure payments, payouts, and managing invoicing or tax records.
- Verifying user identity and maintaining platform security to prevent fraud.
- Providing responsive customer support and resolving any disputes.
- Sending administrative updates, booking confirmations, and (with your explicit opt-in) targeted marketing communications or promotional offers.
Cookies and Analytics Tracking
- Cookies and Applets: Cozy Ora Stay uses cookies to improve your user experience, retain your session ID, remember site preferences, and bolster account security. You can modify your browser settings to disable cookies, though certain site features may not function properly as a result.
- Third-Party Analytics: We utilize tools like Google Analytics to monitor traffic patterns, page interaction times, and user behavior to continuously optimize our platform layout and performance.
Disclosure of Personal Information
We do not sell, trade, or rent your personal details to third parties. However, we may share information with trusted third-party service providers who assist us in operating our website, processing transactions, or servicing your booking (e.g., payment gateways, IT contractors, and hosting partners). These entities are bound by strict confidentiality obligations.
We may also disclose your information if required or authorized by law, or if necessary to protect the rights, property, or safety of Cozy Ora Stay, our users, or the public.
Data Security and Retention
- Security Measures: We take all reasonable physical, electronic, and managerial steps to safeguard your data from misuse, loss, unauthorized access, modification, or disclosure.
- Data Retention: We retain account profiles for the active life of your account, transaction and tax records for 7 years to meet legal requirements, and marketing preferences until you choose to unsubscribe. When data is no longer required, it is securely destroyed or de-identified.
Your Rights and Accessing Your Data
You have the legal right to request access to the personal information we hold about you, or to request corrections if you find errors.
- Marketing Opt-Out: You can opt out of receiving promotional materials at any time by clicking the “Unsubscribe” link found at the bottom of our marketing emails or by adjusting your account profile settings.
- Age Restriction: Cozy Ora Stay’s platform is strictly intended for adults aged 18 years or older. We do not knowingly collect personal information from children.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is managed, please contact our privacy compliance team at:
Email: admin@cozyora.com.au
Website Support: https://www.cozyora.com.au/contact