Overview
Welcome to Cozy Ora Stay. These Terms of Service (“Terms”) govern your access to and use of our website, platform, and accommodation booking services. By accessing or using Cozy Ora Stay, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue your use of our platform immediately.
Definitions and Platform Role
- “Cozy Ora Stay”, “we”, “us”, or “our” refers to the platform operators and administrative team.
- “User”, “guest”, or “you” refers to any individual accessing our website or utilizing our booking system.
- “Platform Role”: Cozy Ora Stay acts as an online marketplace and intermediary platform connecting guests with property listings and hosts. Unless explicitly stated otherwise, we facilitate bookings but do not directly own or operate the physical properties listed on the site.
Account Registration and Eligibility
- Age Restriction: You must be at least 18 years of age to create an account, make a booking, or use our services.
- Account Security: You are responsible for maintaining the strict confidentiality of your account login credentials. You agree to accept full responsibility for all activities that occur under your user account. Notify us immediately of any unauthorized use or security breaches.
Bookings, Payments, and Pricing
- Accuracy of Information: All descriptions, rates, and availability details displayed on Cozy Ora Stay are subject to change without notice. We make every effort to ensure accuracy but reserve the right to correct any pricing errors.
- Payment Terms: Full payment or designated deposit amounts must be processed securely via our approved payment gateways at the time of reservation.
- Taxes and Fees: Applicable service fees, cleaning fees, and local taxes will be clearly itemized at the checkout stage prior to confirming your transaction.
Cancellations and Refunds
All booking cancellations, modifications, and refund claims are strictly governed by our Refund and Cancellation Policy, which forms an integral part of these Terms. Please review our specific cancellation tiers and Australian Consumer Law (ACL) guidelines before finalizing a reservation.
User Conduct and Responsibilities
When utilizing Cozy Ora Stay or staying at a booked property, you agree not to:
- Violate any applicable local, state, federal, or international laws.
- Provide false, misleading, or fraudulent identity or payment information.
- Damage, disable, or overburden our website infrastructure or attempt unauthorized access to our servers.
- Cause excessive noise, property damage, or violate house rules established by individual property hosts.
Failure to adhere to user conduct standards may result in the immediate cancellation of your stay without refund and potential termination of your account.
Intellectual Property Rights
All content published on the Cozy Ora Stay platform—including text, graphics, logos, booking icons, software code, and imagery—is the exclusive property of Cozy Ora Stay or its licensors and is protected by Australian and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from our intellectual property without prior written consent.
Limitation of Liability and Disclaimers
- Platform “As Is”: Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
- Liability Cap: To the maximum extent permitted by law, Cozy Ora Stay shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or connected to your stay, third-party property defects, or technical interruptions on our platform.
- Statutory Rights: Nothing in these Terms is intended to exclude or restrict non-excludable guarantees under the Australian Consumer Law (ACL).
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of Australia (and the applicable state regulations where our primary operations are held). Any legal disputes arising from these terms shall be submitted to the exclusive jurisdiction of the courts of that region.
Changes to Terms
We reserve the right to modify, amend, or update these Terms of Service at any time. Any changes will take immediate effect upon posting the revised version to this page, with the updated effective date clearly indicated. Your continued use of the site following changes constitutes your formal acceptance of the updated terms.
Contact Information
If you have any questions or concerns regarding these Terms of Service, please reach out to our team at:
Email: admin@cozyora.com.au
Website Support: https://www.cozyora.com.au/contact